Shipping, Returns & Refunds Policy

Last Updated: October 14, 2026

Overview

At Daily Grind Disc Golf, we want every order to arrive on time and exceed your expectations. This policy covers everything you need to know about how we ship your order and how to handle returns, exchanges, or refunds if something isn't right. Please read it carefully before placing an order or initiating a return.

Where We Ship

Daily Grind Disc Golf currently ships to the United States (including Alaska and Hawaii) and Canada. We do not currently ship to other international destinations. If you are located outside these regions, please contact us at dailygrinddiscgolf@gmail.com and we will do our best to accommodate you.

Processing Time

Orders are typically processed within 1–3 business days (Monday through Friday, excluding federal holidays). Orders placed on weekends or holidays will begin processing on the next business day. During peak seasons or promotional sales events, processing times may be slightly longer — we appreciate your patience.

Shipping Carriers & Methods

We partner with reputable carriers including USPS and UPS for domestic US shipments, and Canada Post for Canadian shipments. Available shipping method options and estimated delivery timeframes are displayed at checkout. Estimated delivery times are provided by the carrier and are not guaranteed by Daily Grind Disc Golf.

Shipping Rates

Shipping rates are calculated at checkout based on your order's weight, dimensions, and destination address. Free shipping promotions may be offered periodically — any applicable promotions will be automatically reflected in your cart at checkout.

Duties, Taxes & Customs

Canadian customers are responsible for all applicable customs duties, import taxes, and brokerage fees assessed by the Canada Border Services Agency (CBSA). These charges are not included in your order total and will be collected by the carrier upon delivery. We are not responsible for any delays caused by customs processing. If a package is refused and returned to us due to unpaid duties or taxes, the cost of return shipping will be deducted from any refund issued.

For US orders, sales tax is collected where required by applicable law. Any applicable tax will be calculated and clearly displayed at checkout based on your shipping address.

Tracking Your Order

Once your order ships, you will receive a confirmation email with your tracking information. You can track your order directly through the carrier's website using the provided tracking number. If you do not receive a shipping confirmation email within 5 business days of placing your order, please contact us at dailygrinddiscgolf@gmail.com.

Return Window

We accept returns within 30 days of the date your order was delivered. Items must be in their original, unused condition with all original packaging and tags attached. We reserve the right to reject returns that do not meet these conditions.

How to Initiate a Return

To start a return, contact us at dailygrinddiscgolf@gmail.com within 30 days of delivery. Please include your order number and the reason for your return. We will review your request and provide return instructions, including our return mailing address. Do not ship items back before receiving instructions from us.

Return Shipping Costs

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for return packages that are lost or damaged in transit. Original outbound shipping charges are non-refundable.

Exchanges

We offer exchanges for items of equal or lesser value. If you would like to exchange an item, please indicate the desired replacement product in your return request. Exchanges are subject to product availability. If the replacement item is of greater value, you will be charged the difference prior to shipment.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method (Stripe or PayPal) within 5–10 business days. Please allow additional time for your bank or PayPal to process and post the refund to your account.

Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

  • Customized, personalized, or made-to-order items (e.g., custom-stamped or engraved discs, custom-printed apparel).

  • Items returned after the 30-day return window has passed.

  • Items not in their original, unused condition (e.g., used, washed, or damaged by the customer).

  • Gift cards and digital products.

Damaged or Defective Items

If your order arrives damaged or defective, contact us at dailygrinddiscgolf@gmail.com within 7 days of delivery. Please include your order number and photos of the damaged item and its packaging. We will arrange a replacement or issue a full refund at our expense, including return shipping where applicable. Please do not discard any damaged packaging until the claim has been fully resolved — it may be required for carrier claim purposes.

Lost Packages

If your tracking information shows your package was delivered but you have not received it, please take the following steps before contacting us:

  • Allow 2 additional business days, as carriers sometimes update tracking prematurely.

  • Check with neighbors and any secure parcel locations at your address.

  • Contact your local post office or carrier directly with your tracking number.

If the package is still missing after 5 business days, contact us at dailygrinddiscgolf@gmail.com and we will file a carrier claim on your behalf. Resolution (replacement or refund) is subject to the outcome of the carrier's investigation. While we are not responsible for packages confirmed as delivered to the correct address, we will do our best to assist you in every case.

Order Cancellations

Orders can be cancelled within 24 hours of placement if they have not yet been shipped. Contact us immediately at dailygrinddiscgolf@gmail.com to request a cancellation. Once an order has shipped, it cannot be cancelled and must go through the standard return process described above.

Contact Us

Daily Grind Disc Golf
Woodinville, WA, USA
Email: dailygrinddiscgolf@gmail.com